Digital Call Recording
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FAQ
For the most current troubleshooting tips, visit our Frequently Asked Questions.

Technical Support
For technical assistance, contact the dealer from whom you purchased your TDI product. If you are a TDI dealer or have purchased the product directly from TDI, technical support is available at (800) 537-6440, extension 2.

To obtain the materials below, call TDI Customer Service at 1-800-531-6440, extension 2.

Available Documentation
Products
CenterPlus™ User Guide v2.04
Encore Command API Development Kit
Encore™ Installer, Administrator, and User Guides v2.0, 2.1, 2.2, 2.2.3, 2.2.4, & 2.2.5
Encore Web Explorer™ Installer, Administrator, and User Guides v2.3
Portfolio™ Administrator and User Guides v2.2.1.A, 2.2.2.A
Switch Integration Guides
Encore Integration Options (summary document)
APCO Project 25 and Motorola Type II
Aspect CMI
Avaya Communication Manager using CVLAN
Avaya Communication Manager using TSAPI
Cisco Unified Communications Manager
CML Technologies, Inc. Rescue Star
Comdial wideopen.office®
Concerto
ECI (Tadiran) Coral I, II, III, SL, IPX using CLA
ECI (Tadiran) Coral I, II, III, SL using APDL
Inter-Tel Axxess and 5000 with System OAI
Iwatsu Adix
Mitel ACD Real-Time Data Stream for SX-200, 2000, 3300
Mitel MiTAI
Mitel SRC
NEC InfoLink
NEC OAI for NEAX 2000, 2400, SV7000, and Zeacom QMaster
Nortel Meridian Link
Nortel Symposium Call Center Server RTD
SMDR
Zetron RDS
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