Digital Call Recording
Call center solutions Announcement

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       Wygant Products    
 Wygant VISION™
    Wygant VISION™ voice mail is ideal for small to
  medium-sized companies and organizations.

  VISION™ is fully featured, yet easy to install and support.
  It comes equipped with an Automated Attendant that can
  handle all calls or be used as a secondary or overflow operator.

A logical menu structure and on-line prompts make VISION™ very easy to use. Also, it can accommodate a variety of mailboxes:

  • Q&A mailboxes for order taking.
  • EZ mailboxes for basic use.
  • Voice response mailboxes for custom call processing.
  • Guest mailboxes.
  • Operator mailboxes.
  • Announce only mailboxes.
  • Multiple supervisor mailboxes.

Features and Benefits

Features

  • Receive, send, save, erase, forward, and append messages.
  • Backup, replay, pause, and continue during message playback.
  • Receive message delivery confirmation.
  • Skip back and forward during message playback.
  • Accepts variable length passwords.
  • Available message information includes time, date and name of sender.
  • Sends messages to groups of individuals.
  • Forwards call to an outside number, and message notification to an extension pager or outside number.
  • Equipped with an Automated Attendant that can handle all calls or be used a secondary or
     overflow operator.
  • On-screen functions make system administration simple.

Benefits

  • VISION™ can grow with your needs in both size and functionality.
  • The Automated Attendant offers a friendly greeting and allows callers to quickly determine where they
     wish to be routed.
  • A directory of names and extensions decreases the number of calls that need to be handled by a
     live operator.
  • Automatic weekend and holiday messages can be recorded.
  • A logical menu structure and on-line prompts make VISION™ easy to use.
  • VISION supports a variety of different mailboxes.

Wygant Vision™ system: How to set the clock.

It's that time of year again; time to change the clocks! This is best done at the beginning or the
end of the day, whichever is most convenient for you.

To terminate the application, complete the following steps:

1. Press the [/] key.
2. Press [Enter] when ADMIN appears and then enter the password, if prompted.
3. Press [Q] to quit.
4. When Terminate Session (Y/N) appears, press [Y].
5. When Proceed with reporting and archiving? appears, press [N]. You should now see: C:\WYG\VMAIL>_

To change the time, complete the following steps:

1. Type Time and press [Enter]. The following statement appears: Current time is HH:MM:SS.nn
2. Enter the new time in this format: HH:MM (just the hours and minutes are needed) and press [Enter]
    HH = Hours in 24-hour, or military time. For example, enter 08:00 for 8:00 am, or enter 20:00 for 8:00 pm.
3. Type go and press [Enter] to restart Vision™.

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