| Date |
Enhancement |
| May, 2006 |
Standard Operating System
- Windows XP Professional begins as standard OS in January 2006.
Encore Screen Recording 1.0
- Screen Recording Host client application supports Windows 98/Me, NT, 2000/XP/2003.
- SRS Manager provides a configuration setting of rules for purging screen recording files to manage available storage capacity.
- SRS Manager provides a configuration setting for when recordings begin and end including a setting for agent wrap-up time.
Portfolio 1.5
- Report preview images added to Portfolio.
VoIP
- Nortel VoIP integration development completed.
- Tadiran VoIP integration development completed.
Web Explorer 2.3
- Permissions configuration setting added to Encore Configuration Manager to limit use of recordings save and email feature.
- Instant Recall filters available increased from 4 to 10. Instant Recall GUI has scrolling added to view filters.
- Instant Recall available recordings time window is configurable. Hours and minutes can be specified in this configuration.
|
| January, 2006 |
CenterPlus 1.2 Evaluation
- Administrators have ability to delete an evaluation view right-clicked menu option in evaluation list view.
- Ability to export new evaluation without having to save it first.
- Ability to create new evaluation with no contact recording. Evaluator will select agent during evaluation session.
- Ability to evaluate contact recording with no attached agent data. Evaluator will identify and select agent during evaluation.
Additional agent properties
- Ability to display and edit additional agent data (email address and birthday etc.) in CenterPlus client.
Form designer
- Ability to retire published forms.
- Ability to delete form under construction.
- Ability to hide unused questions.
- Ability to hide unused scoring category and tabs.
- Ability to edit scoring category and tab names.
- Ability to export form definition similar to evaluation export.
- Ability to list all the published and under-construction forms that use the specified question.
- Ability to list all the published and under-construction forms that use the specified tab.
- Ability to list all the current questions that use the selected category.
CenterPlus Small Business 1.0A (Version of CenterPlus with limited features)
- Ability to select calls from EE2 and start evaluation session.
- Ability to launch EE2 from CenterPlus client.
- Ability to start evaluation session in CenterPlus client with Evaluation wizard.
- Ability to display agent name in EE2.
Portfolio Small Business 1.0
- Along with CenterPlus SB, an application with basic functionality and basic reports to allow the smaller center or business to begin doing QA at a lower cost.
Encore Screen Recording 1.0A
- New product which allows screen capture or recording on a 100% or scheduled basis. Scheduling requires CenterPlus.
Encore Reports
- A set of system performance and recordings related reports. Included are:
Encore Disk Usage, Encore Disk Usage by DNIS, Calls Distribution, and Recordings by client and campaign.
Software License Control module...
is added to manage the following license's.
- CenterPlus Small Business and CenterPlus Enterprise.
- Maximum number of active agents per CenterPlus system.
- CenterPlus license data are listed in the CenterPlus client's about box.
Encore Explorer 2
- Supported single quote ' character in comment field.
- Improved display of long comment field in popup window.
- Added "Show oldest call" option to "Right-clicked" context menu.
- Moved "Show SQL" option to "Right-clicked" context menu.
- Fixed daylight-savings time bug in Filter wizard.
- Added "Talking clock" format for Encore player export options. When saving to a Talking Clock format, a two-channel PCM format file is created. It will be playable from Windows Media Player and most other players.
|
| June, 2005 |
Encore 2.0 update - engineering build 1.84.110 released.
- Funk and Wygant screen recording components available.
- Dual DVD support added (EncAutoExport).
- Data Manager provides ability to defined default fields.
- Data Manager can rename audio files from a user-defined field in the data record.
- Beep volume settings in Port Setup are now standard.
- Station Information Server and Client Responder added to Host setup.
- Encore Host supports the Cisco VoIP recording server.
- Librarian can optionally exclude screen recordings from archives.
- AutoArchiver supports more than 10 archive devices.
|
| February, 2005 |
- Ability to save files as two-channel PCM with a timestamp track.
- Live Monitor supports Cisco VoIP audio capture.
|
| January, 2005 |
- Encore Explorer 2 adds:
- direct SQL statements for advanced users.
- Live Monitor supports CyberTech audio capture.
|
| December, 2004 |
- Bravo play list added to support time stamped multi-playback.
- Dual DVD archiving supported.
- With Aspect integration, the application ID can be stored with the recording.
- CenterPlus adds configuration program for server components.
- CenterPlus server 2.00.101 released.
- Encore Soloist adds:
- Static field assignment.
- Preservation of all ECAPI field assignments during file transport.
- Nortel Succession 4.0 SMDR supported.
|
| November, 2004 |
- Encore Explorer 2 adds:
- General field editing.
- SQL Server/MSDE configuration database support.
- CenterPlus client adds SQL Server/MSDE configuration database support.
- Avaya Definity ECS "Custom format" SMDR supported.
|
| October, 2004 |
- Intertel SMDR supported.
- TCP/IP SMDR transport supported.
|
| September, 2004 |
- CenterPlus and Portfolio released.
- Encore Explorer 2 adds:
- Email evaluation link.
- Record counter support.
- CenterPlus adds Evaluation viewer mode.
- Encore Soloist adds ability to schedule file transport at regular intervals.
|
| August, 2004 |
- Live Monitor supports port security.
- Encore engineering build 1.84.109 released.
- Encore Reviewing Station 2.0.106 released.
- WavePad replaces CoolEdit as the standard audio analyzer program.
- Encore Host recognizes up to 312 AIM ports.
- Reviewing Station 2 Setup used to install MSDE separately.
- ECAPI adds PORTENABLE command.
|
| July, 2004 |
- Help system added to AutoArchiver, Data Manager,and Encore Host.
- Encore Explorer 2 adds:
- Evaluation permission.
- Default to appropriate filter type when saving new filter.
- CenterPlus adds:
- New permissions.
- Default evaluation form.
- Default evaluation session filter.
- Team/Agent support for base filter.
- Base filter for viewing evaluations.
|
| June, 2004 |
- Encore Explorer 2 adds:
- Online help.
- Screen playback.
- Executone SMDR supported.
- Audition V3.51 released. Adds new query type and three query options.
|
| May, 2004 |
- USB foot pedal supported for playback control.
- ESO Classic server release 1.86.1001 supports new screen recording architecture.
|
| April, 2004 |
- Screen recording available with AIM audio recording.
|
| March, 2004 |
- Encore 2.0 released.
- Encore engineering build 1.84.108 released.
- GSM 6.10 is available as an audio format, in addition to TrueSpeech and PCM.
- SQL capable, base filters, centralized configuration manager
|
| February, 2004 |
- Encore engineering build 1.84.107 released.
- Encore Explorer 2 adds "Evaluate" option.
|
| January, 2004 |
- Encore engineering build 1.84.106 released.
- Up to 12 AIM boards are supported in a single recorder.
- Data Manager can transmit files through FTP.
- DSNs are no longer required with SQL Server/MSDE.
- AuditionLive is now compatible with AIM recording hardware.
|
| December, 2003 |
- "D" channel data capture added for PRI trunks.
- Encore Explorer 2 adds:
- Ability to launch Encore Configuration Manager.
- Ability to copy "Reviewing tools" for Export.
|
| November, 2003 |
- EsoEngine2 supports VoIP - Cisco.
- Encore Explorer 2 adds:
- Window size and position memory.
- Ability to delete filters.
|
| October, 2003 |
- Encore Explorer 2 adds new:
- configuration database support.
- Filter Wizard.
- EsoEngine2 supports CyberTech board.
|
| September, 2003 |
- Separate base gain controls added for each port on analog AIM boards.
- Encore Explorer 2 improves handling of orphan record deletion.
- ESO Classic adds ability to schedule recording based on ANI.
- Tadiran Coral SMDR support.
|
| August, 2003 |
- DTMF extraction added.
- EsoEngine2 adds new, improved engine for making ESO recordings.
|
| July, 2003 |
- Recordings can be converted to 8K PCM audio format.
- Encore Explorer 2 adds:
- Ability to delete records.
- Comment editing.
- Auto set review flag on playback.
- Toggle tag and review flags.
- COMDIAL SMDR support.
|
| June, 2003 |
- License key limits simultaneously active ports rather than total installed ports.
|
| May, 2003 |
- Encore engineering build 1.84.103 released.
- Encore Mixer supports WAV files.
- Encore Start/Stop client adds:
- TAB support.
- "Required" checkboxes to data fields.
When boxes are checked, user cannot start a recording unless the data field has data in it.
|
| April, 2003 |
- Previous and Next buttons added to Bravo to browse recordings.
- Station Information Server captures additional agent information automatically.
|
| March, 2003 |
- ECAPI Hub now available for hot backup systems and port number translation.
- Encore Start/Stop client added Assign only mode.
|
| February, 2003 |
|
| January, 2003 |
- Encore engineering build 1.84.102 released.
- Filter Wizard installs with Reviewing Station.
- Filter Wizard Configurator installs with Administration Tools.
- Encore Explorer tags records for Librarian in a filter created by Filter Wizard, if user permissions allow.
- Silence can be removed from recordings.
- Encore Heartbeat diagnostic logging improved.
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