Digital Call Recording
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 Wygant Encore Screen Recorder™

Observe Encore Screen Recorder™ at work in the CenterPlus Screen Recording Tour.

Screen Recordings are Business Intelligence. See what you've been missing.
What you hear is only half the story.

Encore Screen Recorder taps the potential of your customer contacts like never before. For the first time, you and your agents can watch your transactions unfold before your eyes. See how your desktop environment, helps your agents maximize customer satisfaction, and uncover the challenges they face. This is real Business Intelligence.

Screen recording is essential for:
  • Script adherence
  • Usability testing
  • Time/Motion studies
  • Process analysis
  • Development of training materials
  • Transaction verification
  • Dispute resolution
A picture is worth a thousand words. The core of any contact center is its agents. And their success means your business succeeds too. Encore Screen Recorder with CenterPlus puts you in their shoes like never before. Observe their triumphs and challenges to quickly identify and overcome weaknesses. Reward strengths with bonus points, and involve them in a positive experience every step of the way. Here's just some of the ways recorded screens contribute to the performance optimization formula:

  • Lock onto raw key performance indicators
  • Identify training gaps and new learning opportunities
  • Maximize use of on-screen tools
  • Eliminate wasteful distractions (games, personal web use, etc.)

Encore Screen Recorder™ Specifications and Requirements.
Server Specifications
(server is included)		 Dell Precision 350 or equivalent, with Windows XP Pro (Windows 2003 Server, optional) and 1GB RAM. 80 GB Hot swap RAID 1 storage included, but may be increased.
Database Requirements MS SQL 2000 (optional) or MSDE (included)
Playback Client Requirements Microsoft Windows 2000, XP, 2003. 600MHz and 256 MB RAM or better.
Recording Client Requirements Microsoft Windows 2000, XP, 2003. 450 MHz and 256 MB RAM or better.
Storage and Network Requirements Varies with load and screen resolution. 100 Hours recording per GB of disk space is a good rule of thumb. TCP/IP connectivity required between clients and server.
Maximum Recording Clients
(on a single server)		 There is no limit to the total deployed screens although only 72 active recordings are supported per server. Multiple servers may be deployed (WAN/LAN) in an array supporting centralized archiving and review.
Synchronized Playback Options
(Voice/Video)		 Native playback supported by Encore and CenterPlus tools.
Recording Distribution Options Recordings (Voice/Video) may be merged and converted to Windows-compatible video formats to be emailed or sent on CD or DVD.
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