Host Interfaces

In each of these applications, the Encore system must interface with the call center’s database. The database can be stored locally on Encore but typically resides in a host computer or SQL server. Host communications allow information to be exchanged between the Encore System and many different types of host environments. Callers input data in the Encore system via a Touch-Tone telephone or Voice Recognition. In turn, the Encore system formats the data into a transaction familiar to a SQL server or the host computer.

The SQL server or host computer responds to the transaction and the Encore system translates the response into a message to callers. The message is a combination of dictionary words and phrases and pre-recorded scripts, combined into a natural sounding sentence. Text-to-Speech is available where the vocabulary cannot be predicted or recorded in advance.

Currently supported interfaces are listed below. Other interfaces may be developed as required.