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| Wygant Encore™ |
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Experience the genius of Wygant Encore™, the most powerful voice/data call recording, logging,
and management system available anywhere. With Encore in your call center, you’ll monitor, log, review, retrieve, evaluate,
organize, and catalog voice and data in a simple-to-use Windows XP Pro/2003 Server environment. Plus,
you’ll achieve near-real-time verification of voice, chat, email, and fax transactions, too.
No other system combines so many features and this much flexibility in such a compact, reliable, and affordable package. |
Smaller
Central control for the entire system is a Windows XP Pro server (Windows 2003 Server is optional)
which coordinates monitoring, logging, evaluation, archiving, and retrieval functions for all of your agents.
CenterPlus adds integrated monitoring, evaluation, reporting, and coaching tools.
Encore Response and Encore Audition add inbound and outbound voice applications for play back, live access, voice response,
conferencing, and notification. All Encore applications work together seamlessly in the single server. |
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Quicker
Wygant Encore provides instant access to voice and data through any number of secured
stations. Tagging each recorded segment with key words or codes and providing an icon-based user
interface makes browsing and retrieval as fast as a keystroke or mouse click. Whether your primary
use is agent monitoring and training, order verification, archiving, or all three, Wygant Encore gives you
the flexibility of real-time monitoring, selective review via browser, and digital storage with fast,
random-access playback.
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Simpler
Since Wygant Encore uses a Windows graphical format and web browser, our system is
extremely easy to learn and to use. Make on-screen selections with just a point and click. Play back
voice selections, or monitor live calls, on any Windows PC. It’s a design that not only increases
efficiency, it also smoothes system installation and administration. Wygant Encore
is easy to configure for single-site call centers, and expands just as simply for multiple sites, with
all data archived centrally and accessed via LAN,
WAN, or Internet connections. |
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Smarter
If you're looking for system flexibility, nobody beats Wygant Encore. For recording,
choose host, programmed, or agent control. Capture entire conversations or selected segments. Call
centers requiring real-time order verification can review calls and on-screen data simultaneously,
making data corrections as they listen. And since our system is not host specific, it works with any
database management program you use. Archive storage choices include DVD, CD-ROM, or digital tape. When
your customers need copies of archives, Wygant Encore automatically installs the selected database and
browser software, creating a self-contained CD or DVD that your clients access through their own PC.
With Encore's telephone playback feature, Wygant Audition, you can offer customers the option of
accessing and reviewing their recordings—and even live calls—by phone. Encore Web Explorer
provides a secure, Internet-accessible alternative to dial-up.
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Safer
Work locally, through a wide-area network, via an Internet connection, or in the distributed
workspace of a virtual call center. Passwords allow your authorized employees or your customers
to phone in and monitor agent conversations, either live or recorded. With Encore's built-in programmable
security system, you decide what levels of information each authorized caller may access. And you can
be sure that your call center's activities will be locked away from all others. |
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Better
When it comes to value, Wygant Encore is clearly the better choice, with more leading-edge
features than any competitor, yet at a significantly lower price. Plus, since Encore is fully scaleable,
it easily grows with your company's needs without straining your budget. Trading up from a DOS or
OS/2-based recorder? Encore is your best choice, too. As a drop-in replacement for many obsolete
systems, Encore can deliver substantial savings over the original vendor's "forklift"
replacement. In many cases, we can import existing databases, read archives, and attach Encore to the
same host and PBX interface software. |
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