CenterPlus offers a complete set of tools for you to evaluate your agents and provide valuable coaching tips. The form designer is flexible to meet all your needs. You control the information added to each form, setting as many tabs as you like and assigning points as you see fit.

CenterPlus also assists you with establishing an efficient recording schedule, ensuring that you record only the calls you need.

To review the performance of your agents, CenterPlus also provides a complete set of reports you can generate. Here are a few examples of the reports provided:

Group Trends by Question -- Details how a specific group of agents is answering questions. This report is helpful when evaluating your script and may help pinpoint questions that might need additional coaching. Also provides a graph of the average score for each month.

Groups Above Standard -- Lists groups that score above the specified standards.

Agents Below Standard -- Lists agents that score below the specified standards.

Agents Above Standard -- Lists agents that score above the specified standards.

Experience Wygant's innovative customer solutions and join the growing list of satisfied CenterPlus customers.