|
Server Specifications(server is included): |
Dell Precision 350 or equivalent, with Windows XP Pro
(or Windows 2003 Server, optional) and 256 MB RAM. 20 GB storage included, but may be increased. |
| Database Requirements: |
MS SQL 2000 (optional) or MSDE (included) |
| Supervisor Client Requirements: |
Microsoft Windows 98, NT, 2000, XP |
| Maximum Agents (per server): |
5,000 |
| Maximum Agents (per server): |
TCP/IP for local clients, HTTP for browser-based local or remote clients |
| Audio Recording Interface Options: |
Passive Digital or Analog Station Tap, Active Conference Tap, VoIP |
| Audio Recording Triggers: |
Voice Activated, Hook State, CT, Script-based, SMDR |
| Screen Recording Technology: |
Funk Software’s Proxy |
| Maximum Audio Ports (per server): |
240 |
| Configurable Reporting Engine: |
Crystal Reports |
| Workforce Management Interface: |
Serial, TCP/IP, file import. Supports Pipkins, Blue Pumpkin, IES, and more. |
| ACD Interface: |
Serial, TCP/IP, file import. Supports Avaya, Nortel, Siemens, Aspect, Rockwell, and more. |
| MIS/Scripting Interface: |
Wygant Encore Control API for call control and call results. |
| Payroll Interface: |
File import. Supports all standard payroll reporting packages. |
| Evaluation Form Questions: |
Unlimited |
| Evaluation Form Tabs/Color Codes: |
Six |
| Evaluation Form Categories: |
Agent Performance, Script (Call Flow) Tags, Call Outcome Rating |
| Module Availability: |
Please call for availability of selected modules. |
