Voice and screen recording.
Record and manage all your customer contacts and associated data in an easy-to-use Windows environment.
Provides synchronized recording and playback of calls and agent screens.
Agent evaluation, analytics,
coaching, and training.
Evaluate and optimize the performance of your agents, scripts, and call-handling processes. Merge workforce
management and training to increase your bottom line and satisfy customers.
Report delivery tool.
Use agent scorecards and bonus points to motivate your staff. Create custom reports using
Crystal Reports and import them to Portfolio.
